Returns & Exchanges
At FrostNYC, we want you to be completely satisfied with your luxury jewelry purchase. If you are not happy with your order, you can return or exchange eligible items within 15 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Contact our customer support team or visit our online portal with your order number and email address to start the return process.
Secure Packaging
Place your jewelry in its original FrostNYC display box and secure it inside a shipping carton with all original certificates and tags attached.
Affix Shipping Label
Print the prepaid insured shipping label provided by our team and attach it to your package to ensure your high-value item is protected during transit.
Inspection and Refund
Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing