Frequently Asked Questions
Everything you need to know about your FrostNYC luxury jewelry experience.
Are your gold jewelry pieces authentic and certified?
Yes, all our gold jewelry is crafted from genuine 10k, 14k, or 18k gold. Each piece is stamped for authenticity and comes with a certificate of appraisal to guarantee quality and value.
How long does shipping take for custom orders?
Custom-made pieces, including nameplates and personalized chains, typically take 2-4 weeks for production before being shipped via insured expedited delivery.
What is your return and exchange policy?
We offer a 15-day return policy for most standard items in their original, unworn condition. Please note that custom-made or altered items are final sale and cannot be returned.
Do you offer financing options for larger purchases?
Yes, we partner with major financing providers like Affirm and Katapult to offer flexible monthly payment plans, allowing you to buy now and pay over time.
How should I care for and clean my FrostNYC jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or chlorine, and store pieces in the provided FrostNYC pouch when not in use.
Is my shipment insured during transit?
Every order shipped by FrostNYC is fully insured and requires a signature upon delivery to ensure your luxury investment reaches you safely.